SOCIAL IMPACT & GOVERNANCE
CSR Collaboration Platform
Bringing CSR programmes, stakeholders and governance into one connected platform.
Client/ Company
CSR Platform
Role
Principal Consultant
Duration
02 months
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Curious to know more? Just drop me a line.
THE CHALLENGE
CSR programmes involve multiple organisations, roles, approvals and activities. The challenge was to map these interconnected services into a coherent experience, with clear responsibilities, permissions and visibility across the programme lifecycle.
APPROACH
Used service design to map stakeholder journeys, dependencies and workflows across the platform.
Service mapping: Connected the needs and activities of different stakeholders.
Workflow design: Structured onboarding, programme setup, approvals and execution.
Governance: Defined role-based access, permissions and approval flows.
Experience design: Translated complex processes into clear platform journeys.
// OUTCOME
Designed a connected CSR platform that brought stakeholder coordination, programme workflows and governance into one structured experience.
SOCIAL IMPACT & GOVERNANCE
CSR Collaboration Platform
Bringing CSR programmes, stakeholders and governance into one connected platform.
THE CHALLENGE
CSR programmes involve multiple organisations, roles, approvals and activities. The challenge was to map these interconnected services into a coherent experience, with clear responsibilities, permissions and visibility across the programme lifecycle.
APPROACH
Used service design to map stakeholder journeys, dependencies and workflows across the platform.
Service mapping: Connected the needs and activities of different stakeholders.
Workflow design: Structured onboarding, programme setup, approvals and execution.
Governance: Defined role-based access, permissions and approval flows.
Experience design: Translated complex processes into clear platform journeys.
Client/ Company
CSR Platform
Role
Principal Consultant
Duration
02 months
Curious to know more? Just drop me a line.
This image is best viewed on a bigger screen, but it works here too.
Curious to know more? Just drop me a line.
// OUTCOME
Designed a connected CSR platform that brought stakeholder coordination, programme workflows and governance into one structured experience.